How can we help?
For account access, verification, privacy, or gameplay support, contact the Cere Wealth team.
Email support
support@ceretei.space
Tap to open your email app
Support topics
Account access
Trouble signing in with email or password? Include your account email and a brief description.
Email verification
Didn’t receive a code? Check spam, wait a few minutes, then request a new code from the app.
Google sign-in
Google sign-in requires a Cere Wealth development or production build — not Expo Go.
Missing virtual balance or transaction
Describe the expected amount, approximate time, and any reference shown in your history.
Game progress
Tell us your country selection, display name, and what progress appears missing.
Privacy request
For data access or correction questions, email from your account address.
Account deletion
Email from your account address with subject "Cere Wealth Account Deletion Request."
Bug report
Include device type, app version, and steps to reproduce when possible.
Helpful information to include
- Account email
- Device type
- App version
- Brief description of the issue
- Screenshots when safe
- Approximate time the issue occurred
Never send passwords, OTP codes, recovery tokens, database credentials, or other secrets.
Request account deletion
Email support@ceretei.space from the email address connected to your Cere Wealth account with the subject “Cere Wealth Account Deletion Request.”
We will process deletion requests in a reasonable timeframe. Some limited records may be retained where required by law or for security and backup purposes.